International Orders
International Orders
We ship worldwide, so no matter where you are, you can get your Motto fashion fix! International delivery services do not require a signature on delivery. If you're not home, they'll leave your parcel in a safe place.
Motto sends all International Parcels via Australia Post International, which has track and trace capabilities. You will receive these details via email at the time of shipment.
We process all orders in AUD, but don't worry - we'll deduct the Australian local tax (10%) at checkout. And even though your cart contents will be displayed in your chosen currency, you'll checkout using AUD at the most current exchange rate.
INTERNATIONAL SHIPPING RATES
NEW ZEALAND (approx 3-4 days)
Shipping is FREE on all orders within New Zealand
REST OF WORLD (approx 10 days)
$25 Flat rate on all orders
Refunds, Returns, Exchanges?
Yes, Yes and Yes.
INTERNATIONAL RETURNS
What is the Motto returns policy?
Motto accepts returns for a refund on items (including sale items) within 30 days from the date of receipt. All purchases must be unworn with tags still attached. Occasionally, we mark heavily discounted styles as 'Final Sale' - these items are not eligible for a return (unless faulty, of course!)
What are my return options?
1. Exchange for another item Send the original item back to us, note the size/colour you'd like to exchange for, and we’ll process the exchange order when we receive it
2. Store Credit to your Motto online account to redeem on a future purchase
3. Refund to your original method of payment (please note your original postage charges are not refundable)
Who pays the return postage?
New Zealand:
We're offering FREE Returns to our Kiwi neighbours for a limited time. All you need to do is email our fabulous Customer Care team at [email protected], and they'll email you your shipping label.
Rest of the World:
If you're outside of Australia & New Zealand, you'll need to cover the return postage yourself.
How do I make a return?
New Zealand:
Simply email [email protected], and they'll email you a shipping label. Then package up your return and take into your local post office! (no payment will be required at the post office)
Rest of the World:
Package up your return and send it to the below address:
Motto Fashions
19 Abbott St,
Alphington VIC 3078
Australia
Once we receive your return, you will be notified by email so you know its arrived safe and sound!