YOUR ORDER
What is the status of my order?
If you have an account with us, just log in, click on "ORDERS" and your past and present orders will be listed with a status update on the right hand side.
If your order says "SHIPPED" it means its on its way (or has already arrived).
If you order says "AWAITING FULFILLMENT" it means that its still being processed with our warehouse.
If you checked out as a guest, you wont be able to access this information, so you will need to wait for an email to notify you that your order has been shipped (or contact us and we can give you an update)
As soon as your order is shipped, we'll send you a confirmation email with all the juicy details, including the tracking number!
How long does it take to receive my order?
Once your order is shipped, the below are transit times you can expect:
Deliveries within Australia - 1-2 business days
Deliveries into New Zealand - 3-4 business days
Deliveries to the rest of world - 6-10 business days
SHIPPING
Do you ship same day?
How much does shipping cost?
Do I need to be home to receive my parcel?
Absolutey not! Your postie has been asked to leave your parcel at your doorstep (or somewhere safe) instead of taking it to your local post office. Occasionally, if your delivery person doesn't think its safe to leave, they may take it to your local post office, but this is pretty rare - in most cases it will be waiting for you as you arrive home!
RETURNS
What is your returns policy?
Can I return for a refund?
Do I need to pay the return shipping charges?
- Australia
- New Zealand
- Rest of World
Motto covers the return postage for all full priced items.
You can use our REPLY PAID address (all these instructions are included in your parcel), or, Lodge your return in our Returns Portal.
If you are returning a sale item, you will be responsible for the postage back to us.
We offer a flat rate of $10AUD postage for all returns to our Kiwi neighbours.
All you need to do is email our Returns Queens at [email protected] with the below information, and they'll arrange a shipping label to be emailed to you.
Your Order Number
(found on the top right corner of your pink invoice, or, in you original email confirmation)
Your full name
What items you are returning
You will be responsible for the return cost back to us.
All the information for your return will be included in your parcel imcluding our address.
If you need any help, please reach out to us and we can walk you through it
I sent a return but haven't heard anything. Have you received it?
PRODUCTS
When will you be restocking/Will you be restocking a specific garment?
What is the difference between your fabrics and garments?
How do I contact Motto? How can I keep up to date with upcoming products?
Do you want to be the first one to know about our latest and greatest products? Join us on Facebook and Instagram for some sneak peeks of what's coming up! And if you want to snag a front-row seat to the hottest launches and back-in-stock goodies, join our VIP Waitlists!
Want to get your hands on exclusive offers and behind-the-scenes glam? Subscribe to our newsletter and become a part of the Motto VIP Group. You'll get unlimited access to all things Motto - trust us, you won't regret it!
SIZING
What is your sizing like? Should I size up or down?
Can you tell me the flat lay measurements of a garment?
EXTRA HELP
Can I order over the phone?
Call us on (+61) 3 9445 1288 between 9:00am - 5:00pm AEDT
How do I contact Motto?
You can reach us via the below options:
Email - [email protected]
Phone - (+61) 3 9445 1288
Text us on +61 428 432 031
We'd love to hear from you!
What payment methods do you accept?
Do you have any active coupon codes for your customers to use?
We're always looking for ways to reward our amazing customers, and what better way to do that than with some fantastic deals? Keep your eyes peeled on our socials and in your inbox because we've got some cheeky little discounts coming your way! Stay tuned, gorgeous!
I think I recieved an email I shouldn't have. What do I do?
Oopsie daisy! Forward the email to [email protected] with a brief note explaining the situation, and our team will take care of it faster than you can say fabulous!
STILL HAVE QUESTIONS?
Call us!
WANT TO EMAIL?
We'd love that!
PREFER A TEXT?
No problem! Text us on: